Shareholders /
investors
|
- Corporate Governance
- Business performance
- Risk control
- Anti-corruption
|
- Regular shareholder meetings
-
Regularly announce annual report, financial statement and
monthly revenue report
- Announcing significant information (ad hoc)
- Accepting Press Interview (ad hoc)
|
|
| Employees |
- Occupational Health and Safety
- Anti-corruption
- Labor / management relations
- Training & Education
|
- Regular and ad-hoc labor-management meetings
-
Ad hoc publication of internal reports and establishment of
grievance hotlines and mailboxes
- Ongoing education and training
|
-
Each factory holds regular or ad hoc labor/management meetings
2 – 4 times a year.
-
The Oils and Fats Product Development Division held a combined
total of 30 internal training sessions and external seminars.
-
Welfare Committee meetings are held on a quarterly or ad hoc
basis. Employee health seminars and health examinations were
also organized.
-
The Company convenes ad hoc occupational safety meetings, fire
drills and general safety/health education and training. We
also run awareness campaigns on prevention of sexual
harassment in the workplace.
-
More than 65,019 hours of annual training were conducted (in
the categories of ethical business practices, regulatory
compliance, food safety, occupational health and safety, and
management affairs)
|
| Consumers |
- Food quality, safety and certification
- Product innovation
- Product information and application
- Service and consumer satisfaction
|
- Placement of 0800 customer service hotline
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Public announcement and interaction over the Company's website
- Media coverage
- Marketing campaigns
Consumer Line
0800-211-060
|
- Press conferences and advertising.
-
Exhibitions and marketing events; product release information
is also published through the WeChat public account from time
to time.
-
Official website, 0800 customer service hotline, fan pages and
diverse communication channels
-
The Facebook fan page of Namchow (Thailand) has a total of
152,596 followers.
-
BLN Restaurants & Caterings reached 13,724 followers, while
Sina Weibo now has 6,300 fans.
-
Raw materials and products from Guangzhou Factory and Tianjin
Factory have been submitted for testing more than 768 times.
-
There were no product recalls in any region. Each region also
held simulated recall drills at least 2 times.
-
Engaged with consumers in collaboration with the 0800 customer
service center to understand their needs, and make continuous
improvements.
|
Corporate customers /
Distributors
|
- Food quality, safety and certification
- Product traceability
- Service and consumer satisfaction
- Product information and application
|
- Irregularly hold product launches / seminars
- Regular business visits
- Annual contract review and communication
- Telephone and email communication
|
-
The Bakery Product Development Division visited customer
premises to conduct a total of 26 in-store product proposal
and new product training sessions.
-
The Oils & Fats Product Development Division organized 51
sessions including factory inspections by customers
(internal/external), education and training, and audits. A
total of 12 new product development projects were also opened.
-
Auditors in Mainland China regularly visit major customers in
each region. In 2024, 20 customers were visited to listen to
customer feedback and suggestions, conduct anti-fraud surveys
and advocacy, and promote bilateral cooperation.
-
The “Customer Complaint Handling Procedure” was established to
fulfill customer needs, build customer confidence, and engage
in continuous improvement.
-
In 2024, four baking workshops were held in Taiwan, with a
total of 252participants; four workshops on the application of
imported butter were held, with a total of 118 participants.
-
Regular contact was maintained with distributors by phone and
email every week. Monthly visits to distributors were also
scheduled. Issues raised by distributors were dealt with
promptly.
|
|
Government agencies and associations
|
- Laws and Regulation Compliance
- Food quality, safety and certification
- Product information and application
- Corporate Governance
|
- Participation or hosting of forums
-
Issued official statements in line with government
announcements
-
Issued official statements in line with regulatory
announcements
|
-
Participation in seminars hosted by local governments or
industry associations (ad hoc).
-
The latest regulations and announcements from the TFDA and the
Department of Health are compiled by the Food Safety Office
and food technicians on an ad hoc basis to ensure product
compliance.
-
Product information is regularly uploaded to the TFDA food
traceability system to ensure transparency and build an
integrated supply chain. Product QR Code label management
system was also introduced to track product distribution,
strengthen management, and enable the rapid recall of problem
goods.
-
Tianjin Factory participated in 10 seminars (ad hoc).
Government memos and bulletins on new laws and regulations
were also posted 43 times.
-
Guangzhou Factory participated 5times in the quarterly Food
Safety Seminar and Food Safety Supervisor Training organized
by the State Administration for Market Regulation; 7
self-inspection/ audits and 9 supervisory random product
inspections were also conducted in accordance with official
requests issued by the market regulator.
|
Media /
Social Network
|
- Food quality, safety and certification
- Marketing communication
- Product innovation
- Greenhouse gas emissions
|
- Product launches (ad hoc)
- Media coverage (ad hoc)
- Press conferences (ad hoc)
- Press releases (ad hoc)
|
-
Regional business divisions actively engage with stakeholders
through FB fan pages, regular trade shows, seminars, and
promotional events.
-
Live streaming, short videos, and other formats were employed
to promote the company and product image. Company and product
developments are also updated through platforms such as WeChat
public accounts, Mini Programs, and video channels to
strengthen company engagement with customers.
-
Actively participated in baking exhibitions and events like
the China International Import Expo, collaborated with
influential media within the industry, sponsored industry
competitions, and explored cross-category, cross-discipline
partnerships in China.
-
Namchow Group published 30 posts on its official public
account in 2024, covering important information such as the
opening of Namchow Food (Bangkok) Ltd. and participation in
the CIIE for seven consecutive years.
|
| Suppliers |
- Food quality, safety and certification
- Supply chain management
- Product traceability
|
- Annual contract review and communication
- Annual audit and source inspection
- Routine meetings
- Telephone and email communication
|
-
Meetings or video conferences were conducted on an ad hoc
basis with suppliers to confirm delivery quality, product
specifications, etc., to ensure that sources complied with
food safety requirements.
-
To maintain the stability of the supply chain in China, we
regularly review contract expiration dates. Suppliers were
contacted by phone or email to ensure the validity of 250
contracts. The Company conducted on-site inspections at 57
suppliers in accordance with the factory inspection plan to
ensure the safety of food sources.
-
Auditing colleagues in China participated in 487 supplier
selection and negotiation meetings following the company’s
procurement management procedures. This was primarily done to
ensure that supplier qualifications met the company’s
standards, and the supplier selection process was compliant
and adhered to principles of fairness, transparency, and
integrity. The company also conveyed its commitment to ethical
and transparent business practices during the meetings and in
tender documents.
-
BLN Restaurants & Caterings signed a “Primary Supplier Code of
Conduct Commitment” with 40 suppliers.
-
Confirm the supply of seasonal ingredients or special
ingredients on a quarterly basis.
|
Community and others
(NGOs, academia)
|
- Laws and Regulation Compliance
- Food quality, safety and certification
- Greenhouse gas emissions
- Waste management
- Water Resource Management
|
-
Organize discussion and coordination meetings at Service
Center of the industrial zone
- Implementation of service number and grievance mailbox
- Participation or hosting of forums
- Participation or hosting of conferences
- Media coverage
- Hosting of special cultural activities
|
-
Continued to sponsor and participate in community engagement
activities.
-
Businesses in China continued to participate in local poverty
alleviation projects.
-
The 2024 Christmas market organized by BLN Restaurants &
Caterings was attended by 21,034 people.
-
Our businesses Thailand are continuing to host tree-planting
and forest trail clean-up events.
|
